Terms of Service

Terms of Service

Rustic Candles Australia

1. Overview

This website is operated by Rustic Candles Australia. Throughout the site, the terms “we”, “us”, and “our” refer to Rustic Candles Australia. By visiting our site or purchasing something from us, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

If you do not agree to these Terms, please do not use our website.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

• You are at least 18 years old, OR using this site with permission from a parent or guardian.

• You will not use our products for any unlawful or unauthorised purpose.

• You will not transmit any harmful code, viruses or disruptive software.

A breach or violation may result in immediate termination of your access.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card details) may be transferred unencrypted.

Credit card details are always encrypted through PCI-DSS compliance.

You agree not to reproduce, copy, sell or exploit any portion of our products or service without written permission from us.

4. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this website is not entirely accurate, complete or current.

Content on this site is for general information and should not be relied upon as the sole basis for decisions.

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5. Pricing & Product Availability

Prices for our products may change without notice.

We reserve the right to:

• Modify or discontinue products without notice

• Limit sales to specific customers, regions or jurisdictions

• Limit quantities

• Change product descriptions or packaging

All products are handmade and may vary slightly in appearance — this is considered normal.

6. Orders & Account Information

We reserve the right to refuse any order.

We may limit or cancel quantities purchased per person, per household or per order.

If your order is modified or cancelled, we will attempt to notify you via the email or phone provided.

You agree to provide current, complete and accurate purchase and account information.

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7. Shipping & Delivery

Shipping times are estimates only and not guaranteed.

Once an order has shipped, delivery delays are outside our control.

You agree not to hold Rustic Candles Australia liable for delays caused by Australia Post, couriers or external factors.

8. Returns, Refunds & Exchanges

Our Refunds & Returns Policy forms part of these Terms.

By purchasing from us, you agree to the conditions outlined in that policy.

Handmade products may have minor variations or imperfections and are not considered defects.

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9. Third-Party Tools & Services

We may use third-party providers such as Shopify Payments, PayPal, Afterpay, or external apps.

These services have their own terms and policies.

We are not responsible for issues arising from third-party providers.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

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11. Errors, Inaccuracies & Omissions

Occasionally information may contain typographical errors, inaccuracies or omissions (e.g., pricing, descriptions, availability).

We reserve the right to correct these at any time without notice.

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12. Prohibited Uses

You are prohibited from using this site or its content for:

• Illegal purposes

• Copyright infringement

• Harassment, abusive or hateful behaviour

• Uploading malware or harmful code

• Collecting personal data of others

• Interfering with security features

We may terminate your use of our services for violating any prohibited use.

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13. Disclaimer of Warranties

We do not guarantee that:

• The service will be uninterrupted or error-free

• Defects will be corrected

• The website or servers are free from harmful components

You agree that your use of our products and services is at your sole risk.

14. Limitation of Liability

Rustic Candles Australia is not liable for any injury, loss, claim, or damages of any kind arising from:

• Use of our products

• Use or inability to use our website or services

• Errors, omissions, or inaccuracies

• Delays or interruptions

• Third-party services

Some jurisdictions do not allow liability limitations — if so, our liability is limited to the maximum extent permitted by Australian law.

15. Indemnification

You agree to indemnify and hold Rustic Candles Australia harmless from any claims or demands arising out of your breach of these Terms.

16. Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining sections remain valid.

17. Termination

These Terms remain in effect unless terminated by either you or us.

We may terminate your access at any time if you fail to comply with these Terms.

18. Governing Law

These Terms are governed by the laws of Australia.

19. Changes to Terms of Service

We may update or change these Terms at any time.

Your continued use of the website means you accept any changes.

20. Contact Information

For questions about these Terms, contact us at:

📧 rusticcandlesaustralia@gmail.com

📍 Rustic Candles Australia – Queensland, Australia